FAQ

Why Offer Subscriptions?

By offering Subscriptions, instead of one-off design services, we're able to keep costs low and make sure you're working with the same graphic designer each month.

There are no hidden fees and you'll be charged the same amount on the same day each month.

 

How Does The Process Work?

  1. Send Us A Request for a Thumbnail

    1. You send us a new request on your personal project page

    2. For existing videos, just send us the link and we'll get to work!

    3. For new videos, you can either send us a link to the finished video OR share a detailed description and images from the unfinished video.

  2. We Create Your Thumbnail

    1. The Graphic Designer assigned to your channel will get started on your thumbnail. For new videos, you'll receiver your thumbnail within 2 business days. For existing videos, you'll receive your thumbnail within 5 business days. 

  3. Thumbnail is Delivered to You

    1. Your designer will upload your thumbnail to your project page for you to review.

    2. Love it? Download it!

    3. Need something changed? Send us feedback through the project page, and your designer will send you an updated thumbnail within 1 business day.

  4. You Upload It to YouTube!

 

I Make Videos About -INSERT TOPIC-.  Can You Still Work with My Channel?

Little Monster Media Co has experience working with channels from nearly every vertical and we can make thumbnails for your channel no matter what kinds of videos you make!

We take the time to get to know you as a Creator too!

You'll have a dedicated Account Manager and Graphic Designer who will work with you directly to make sure we know the all the deatils about your channel so that every thumbnail has those personal touches that make you stand out from the crowd.

 

My Channel is in -INSERT LANGUAGE-.  Can You Still Work with My Channel?

Monster Thumbnails can currently work with English and Spanish language channels.

Sign up for the Little Monster newsletter for updates on when we’ll be able to support more languages!

 

What If I Don’t Use All My Thumbnails for a Month? Do They Rollover?

No. If you have a month where you release fewer videos than usual or take a break from YouTube, we can either work on thumbnails for older videos in your library or pause your Subscription for up to 2 months.

To pause your Subscription, contact us at info@monsterthumbnails.com 

 

What Methods of Payment Do You Accept?

We accept all major credit and debit cards, and securely process all of our payments through Stripe.

 

How Can I Cancel My Subscription?

If you wish to cancel your subscription or change the number of thumbnails you receive per month, please contact your account manager or reach out to us at info@monsterthumbnails.com

 

Can I Receive A Refund for Cancelling My Subscription?

Monster Thumbnails only offers refund in the case of clerical errors and does not offer refunds for cancelled subscriptions.